FREQUENTLY ASKED QUESTIONS

General

What is STRIDESENSE?

STRIDESENSE is a wearable fitness tracker that measures your leg movement. Using 5 sensors placed around your legs and waist, STRIDESENSE is able to provide you with personalised feedback across a range of profession running lab-grade metric data that you won’t find in any other fitness trackers on the market.

Who is STRIDESENSE for?

STRIDESENSE is perfect for runners of all experience, and for anyone who wants to get the best out of their performance.

What metrics does STRIDESENSE measure?

STRIDESENSE measures 10 metrics, including:

● Basic metrics (distance, speed, time, etc)

● Cadence

● Ground contact time

● Bounce

● Step length

● Pelvic rotation and tilt

● Overstriding

● Symmetry

● Knee elevation and kick back

● Shoe rack

Find out more about our metrics on our Tech Specs page.

How do I charge the sensors?

The sensors slot into the provided charging dock, which plugs into a wall socket via the charging cable and plug adapter.

Are the sensors water-resistant?

Yes. The sensors are fitted with a water-resistant shell, so you can run come rain or shine.

Where can I use STRIDESENSE?

STRIDESENSE can be used from anywhere, provided you have your device with you. Simply sync the sensors to your phone and you can measure your gait from any location you choose.

What is a typical use case for STRIDESENSE?

STRIDESENSE is a wearable fitness tracker that measures your leg movement. Using 5 sensors placed around your legs and waist, STRIDESENSE is able to provide you with personalised feedback across a range of professional running lab-grade metric data that you won’t find in any other fitness trackers on the market.

What is the recommended time to use STRIDESENSE to measure a gait?

What’s included in the box?

In the box you will find:

● Five sensors

● Leggings

● Charging dock

● USB charging adapter

● Adapter plug

● Carry case

Features

How can I measure progression?

The STRIDESENSE app records all of your synced running data and will display breakdowns and full analyses of your running performances– including progression charts over weeks, months, and years.

Can I view all of my run data in the app?

Yes, the STRIDESENSE app records all your runs, ready for you to view and review at any time.

What is the wardrobe feature in-app?

The wardrobe feature allows you to log your footwear for each run, showing you how many runs you've completed wearing your chosen shoes, and will collate your performances by your footwear. This way, you can keep a log of which shoes helped you to perform better, and see when you may need to buy a new pair.

Do I get access to all STRIDESENSE metrics?

Yes, all STRIDESENSE subscriptions give you full access to the app and all available metrics.

How do I set targets?

On the STRIDESENSE app, select a run and tap on breakdown. Tap on the metric you wish to customise the target for, and tap the 'edit' button to change your target.

What metrics can I measure?

You can measure:

Basic Metrics
Bounce
Cadence
Ground Contact Time
Step Length
Stride Contact Angle
Pelvic Tilt
Pelvic Rotation
Symmetry
Kickback
Knee Elevation
Shoe Rack

Do I need Bluetooth?

Yes, you will need Bluetooth on your phone or device to use STRIDESENSE.

Does the app work on IOS and Android devices?

Yes, the app works on all Android and Apple phones.

Subscriptions

What are your subscription packages?

We have two different subscription packages available for Athletes and Coaches respectfully. Coach packages are based on how many clients you require STRIDESENSE for a month, whereas athlete packages are simply for individual use.

What is included in your subscriptions?

In both Athlete and Coach subscriptions, you receive a full STRIDESENSE kit and access to the STRIDESENSE app. Some of our more premium coaching packages come with extra STRIDESENSE kits to help with the number of clients your business coaches.

How do I cancel?

You cancel your subscription with us at any time by emailing info@attisfitness.co.uk with the subject: 'Cancel Subscription'.*

*Please note: Athlete subscriptions are arranged on the basis of a 3/6/12 month commitment and cannot be cancelled until this period has been completed.

Are there any setup fees?

No, we do not have any setup fees.

How can I upgrade/downgrade my subscription?

You can change your subscription packages at any time by getting in touch with us at info@attisfitness.co.uk with the subject: Subscription Change'.

How does the 14-day free trial work?

You won't be charged for your subscription until 14 days after purchase. If at any point during this 14-day period you wish to cancel your subscription, simply email us at info@attisfitness.co.uk with the subject: 'Cancel Subscription'.*

*Please note: the 14-day trial is only available to coaches.

Do I have to return my STRIDESENSE kit after my 14-day free trial?

Only if you wish to cancel your subscription. If you're happy with your STRIDESENSE, the subscription will automatically begin charging your account monthly on your agreed payment plan after the 14-day trial period has ended.

Privacy & Security

How does STRIDESENSE store my data?

STRIDESENSE uses and stores personal information to help you, such as by analyzing your performance and providing you with analytics about your progress over time.

Will my data be shared with any third parties?

No, we will not share your data with any third parties. analyzing your performance and providing you with analytics about your progress over time or b providing you with workout recommendations

Activation & Setup

How do I activate my account?

Upon receiving your STRIDESENSE kit, you will find a unique activation code in the box. Simply download the app, create an account, and use your unique activation code to complete your account setup.

How do I set up my STRIDESENSE hardware?

To set up your STRIDESENSE, take the sensors out of the charging dock and place them in your leggings with the Attis logo the correct way up. Open the STRIDESENSE app on your device and press the 'sync' button to begin linking your sensors to your device. Follow the instructions on the screen which will tell you to turn on each sensor individually until they are all synced and you are ready to get running.

How do I connect my sensors to the app?

With the sensors in your leggings pockets (with the Attis logo the correct way up), open the STRIDESENSE app on your device and press the 'sync' button to begin linking your sensors to your device. Follow the instructions on the screen which will tell you to turn on each sensor individually until they are all synced and you are ready to get running.

Do you have any instructional videos?

Yes, we have a series of How-To Videos detailing how to set-up and view your running data on our website.

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